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Lidl Self Checkouts

04/12/16

Dear Lidl,

I have just had a deeply unpleasant experience in your Lidl outlet in the Kirkgate in Leith (Edinburgh). I was dismayed to see you have introduced a large bank of self-service checkouts at this store. Like many, many others I do not like to use the self-service checkouts.

They are not only difficult and confusing for some to use but they also destroy jobs for local people. For some individuals the person at the checkout is the only person that they may speak to that day.

I informed the person who was helping those customers that were having difficulties (see above) that I did not wish to use the self-service checkouts and that I would prefer to use a normal checkout with a human being staffing it. I was given a dirty look (the person did not even bother to reply to me) whilst he called another member of staff to help. A number of other customers lined up behind me when they realised that a normal till would be opened....

The above forms the beginning of an on-going dispute between a Leither and the management of Lidl over the implementation of Self Checkouts. You can read Lidl's reply to Andrew's email and the ongoing correspondence by clicking on this link.


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